Through Customers Eyes
Undercover Operations & Litigation Support · South Perth, Western Australia, Australia
About Through Customers Eyes
Through Customers Eyes is a Perth firm specialising in undercover customer investigations: its Undercover Customers experience a client's business as real customers to uncover the truth of the customer experience.
Its method has three stages: a Mission Brief, the undercover Mission itself, and an Intelligence Report combining objective and subjective data, charts and actionable insights.
Founded in 2012 by Anne Venaille, the firm also conducts competitor investigations and mystery shopping campaigns for franchise networks, car dealerships and shopping centres across Western Australia.
Its method has three stages: a Mission Brief, the undercover Mission itself, and an Intelligence Report combining objective and subjective data, charts and actionable insights.
Founded in 2012 by Anne Venaille, the firm also conducts competitor investigations and mystery shopping campaigns for franchise networks, car dealerships and shopping centres across Western Australia.